FAQ
If your question is not listed, you can search above or contact us directly.
Normal business hours?
Monday through Friday 9:00pm to 6:00pm Hongkong Standard Time. Website is open 24/7.
Free Shipping Countries?
US/Japan/Canada/Australia/UK/France/Italy/Spain/ and other European countries
(Please note that customs are NOT included in the price of the product or shipping)
When will I receive the order?
You will receive an e-mail order confirmation which will include detailed information regarding your purchase once you’ve placed your order. Normally it takes 3-5 business days for US addresses, 7-10 business days for other regions and countries.
The order number will be updated 2-3 days after the shipping, once we’ve received the order number, another notification email with the tracking information wil be sent over, allowing you to follow the shipment.
Import Duties and taxes: Customs for claiming the product?
Custom fees occurred are not covered in the payment. Please pay attention to notifications from the shipping carrier. If the product remains unclaimed after the expiration date, the product would be returned to the sender, which produces a huge return fee.
Your return policy?
For details, please visit here.
How to get a product repaired?
Simply contact us via support@projecticodis.com to discuss your situation with our dedicated support team members. We will help you troubleshoot the problem and find the best remedy for your situation.
Product-related FAQ
Projectors
If your question is not listed, you can search above or contact us directly.
How to play/project videos from iPhone via a cable?
For mirroring via a cable you will always need a Digital AV adapter and a HDMI cable! Need to choose the cable depending on the model and type of device you have.
Configuration:
- Connect the iPhone to the small digital projector using one of the above cables.
- Turn on the HDMI video projector and select HDMI from the menu unless already mirroring.
- Your iPhone/iPad/iPod display should now be mirrored through small powerful projector
How to connect a laptop to the projector?
Small smart projectors can easily connect to your laptop via the VGA cable/HDMI. The optimum combination/order in which you connect and power on the devices is as follows:
Simply plug it into the laptop VGA port first and then plug the VGA cable into the projector (if this doesn’t work try other way around)
If your laptop doesn’t auto recognize the projector, use the toggle key (usually this is one of the keyboard function keys eg F7 or F5) to switch between your laptop screen and the projector screen
How to connect Xbox 360/Xbox One to the projector?
Simply connect using a standard HDMI cable. The HDMI makes connection easier.
How to connect my devices via WIFI/Bluetooth?
Among all the projectors here at iCODIS, only Compact Pro G3 is a smart android home theater projector, ie only G3 could support WIFI(2.4G/5G) and Bluetooth connection.
Which ones are smart projectors?
Currently Compact Pro G3 is the only Smart Android projector available for selling.
Top 4 projectors for image quality
T700 - Full HD 1080p projector
T400 – HD 720p projector
Vivid813 – portable HD pico projector
Compact Pro G3 – mini HD dlp projector
Scanners
Can I use Mac with the scanners?
No, all the commercial scanners for sale available here are not compatible with iOS.
You can only use Windows devices to connect the scanners.
Where to download the software?
Software for X7 book reader scanner: https://www.dropbox.com/s/ed0z6t0n6uc99w5/CamShopV6.8.3.0_20191120.iso?dl=0
(Please completely remove the old software from your computer before installing the new software downloaded here.)
Software fix for X7 book and document scanner –
https://drive.google.com/drive/folders/1yD1yRPNxxGz-Iy9nLKcILZ42aPtlTUXG?usp=drive_open
Instruction for utilizing the X7 book scanner software fix –
https://drive.google.com/file/d/1x5JxaPVKrh5Momy09zktD-cNaBQ5pEdP/view
Software for X3 camera text scanner scanner:
https://www.dropbox.com/s/fm5tgx0wb4f29yq/CamShop_V6.6.0.16_20180827.exe?dl=0
(Please completely remove the old software from your computer before installing the new software downloaded here.)
When scanners cannot detect the device I ‘m trying to connect?
(1) if you are using Windows 10, please turn on Allow apps to access the camera, since a new Windows update had reset camera permissions and block the use of the camera by CamShop. Please try the method described on this link and scan again: https://support.microsoft.com/en-us/help/13753/windows-10-can-not-find-or-start-the-camera
(2) Please try to turn off the firewall and anti-virus software on the computer.
(3) If try the above option and it still does not work, we need to get more details about the problem and pass your question to our technical support, and then support solutions. (via support@projecticodis.com)
When the software has an issue that needs to be fixed?
Please initiate contact with us first, we’ll send a Software repair file, also including software repair instruction, please follow the step in the instruction file"software repair instruction" to fix the issue.
If it is still unable to detect the device after the operation, our technical support would apply for access to remote control your computer to assist solving the issue.
How to place the document/book for better scanning results?
Please follow the guideline below
1. Place an opened book faced up on the black scan mat and then align the center of the opened book with the vertical orange line on the screen. Be sure to align with the orange line, unless it will affect the page flattening algorithm performance.
2.The book must be placed within the scanning area with enough margin space on the top and bottom of the background.
For more information about Book mode, please refer to the user manual from page 28 to page 35.